Gillett

Implementing ISO 9001:2015, Gillett J., Simpson P., Clarke S., 2015.

   The purpose of our book is to help readers understand the key aspects of the revised ISO 9001:2015 standard, and to appreciate how this approach can help in improving as well as assessing or auditing their organisation to the new Standard. In Chapters 1 to 6 we have included the clause numbering and structure from ISO 9001 with a summary of what the standard requires organisations to do to implement them. The words of the standards are not used for two reasons: standard text is copyright to ISO and national standards bodies, and standard wording is occasionally archaic and terms are selected to be as unambiguous as possible in all languages used by the 160 participating organisations. The wording used in this book should be more accessible for readers of this book as a consequence.

Speak English Like an American, Gillett A., 2004.

If you already speak English, but now would like to start speaking even better, then Speak English Like an American is for you. This book and CD set is designed to help native speakers of any language speak better English. Over 300 of the most-used American English idioms and phrases are presented in engaging dialogue, with plenty of usage examples, illustrations, and lots of exercises -- with convenient answer key -- to help you learn the material. The audio CD includes all of the dialogues. Ideal for self-study. A fun and effective way to improve your conversational English!